An information volunteer, information service, service for supporters are the most common names for volunteering, which I want to present in today’s post.
If you want to read more generally about all types of activities, I invite you here.
To be honest, this volunteer area is not my favorite. I prefer taking action closer to the competition, teams and a bit more dynamic.
But that doesn’t mean it’s a bad area? No, no.
Firstly, you can learn a lot when it comes to customer service, meaning supporters ?
Secondly, I get the impression that in these teams volunteers somehow have the opportunity to integrate with each other better.
Third, it may be a suitable task for people without experience at sporting events.
Fourth, quite often the work is done before the competition and you can watch it a bit.
Information volunteers are usually the largest group of volunteers.
And exactly their tasks are:
1) Help for supporters in the arena
Some fans know the arena very well and get to their places almost with their eyes closed. However, at every competition, especially the larger ones, there will be supporters in need of support.
Volunteers are standing at the entrances or walking in the corridor and directing. To the coffee stand, to the toilet, but above all to the right sector and row.
Therefore, the most work is an hour before the start, when everyone begins to arrive.
It may happen that for some reason some places are turned off. Then volunteers give out new tickets and direct people from this sector to a new place.
Sometimes you also need to help resolve a conflict when two people claim that they have the same place (and most often one of them simply confuses the number and such situations are quite easily resolved).
Here you can also be asked how to get to the center or the station, although this is not often the case.
2) Support for fans outside the arena / stadium
Assistance in directing traffic in the parking places and showing the way and the appropriate entrance.
3) Support fans on the streets
This action takes place only in the case of the largest events, which attract thousands of fans from different countries.
Volunteers can be found in the most popular places in cities. They help find the way, explain how to get there, advise where to eat, what to see.
These are usually groups organized by the city, not the event organizer.
4) Support at stations, airports
Also during major events. They can be groups organized by the city, but also by the event organizer. Then they can be volunteers also called ‘welcome desk’. Such welcome desks are also found in hotels, although they often work differently and their work is not just such information.
What are the requirements?
Firstly, you must be open to people, patient and helpful. Volunteers assisting on the streets are rather local people who know the city well.
People working on or under the hall / stadium should get to know the facility in advance. And most often such a familiar walk around the arena is organized before.
I worked once as an information volunteer at the finals of the Volleyball Champions League in Berlin. I was a bit surprised when I saw which team I got to. After all, my German was not at such a level as to freely direct the local audience. It turned out that I had one sector to watch, with Polish supporters (these were the finals when Resovia played with Skra in the semi-final and really many fans came). There were no problems with the places, my main task was just to make sure that during the exciting supporting, people were not standing on the stairs. Very good memories?
An information volunteer is a cool option to see if volunteering at sporting events is at all an idea for you.